Business Enablement Analyst

Mission Context

As part of a Salesforce Modernization Program, our client is looking for a Business Enablement Analyst to serve as the primary business liaison between Sales, Marketing, Client Engagement, IT, and the Salesforce implementation partner.

Missions

• Serve as the primary liaison between business stakeholders, IT teams, and the Salesforce implementation partner
• Represent the interests of Sales, Marketing, Revenue Operations, Customer Success, Client Engagement, and related business teams
• Document current-state and future-state business processes
• Assist with process redesign efforts associated with Salesforce modernization
• Assist with gathering, documenting, prioritizing, and validating business requirements
• Translate business needs into clear functional requirements and user stories
• Review solution designs and provide business feedback
• Support organizational change management activities throughout the program
• Support adoption planning and readiness activities
• Coordinate business training activities and end-user readiness efforts
• Coordinate business participation in User Acceptance Testing (UAT)
• Assist with test scenario development and business validation activities
• Support deployment preparation, cutover readiness, hypercare, and post-go-live adoption efforts
• Participate in governance meetings and steering committee preparations

Required Profile

• 15+ years of experience in Business Analysis, Business Enablement, Organizational Change, Revenue Operations, Sales Operations, Customer Success Operations, or related business-facing roles
• Strong understanding of enterprise Sales and Marketing business processes
• Experience supporting CRM, Salesforce, marketing automation, or customer lifecycle initiatives
• Ability to work effectively with executive leaders, business stakeholders, technical teams, and third-party vendors
• Excellent facilitation, communication, presentation, and relationship management skills
• Experience gathering requirements and documenting business processes
• Strong organizational and project coordination skills
• Ability to influence without direct authority
• Salesforce experience, particularly within Sales Cloud, Revenue Cloud, Marketing Cloud, or Customer Success environments
• Experience supporting large-scale business transformation or modernization programs
• Organizational Change Management (OCM) experience
• Experience with customer journey mapping, lead-to-cash, quote-to-cash, marketing operations, renewals, customer success, or client engagement processes
• Familiarity with Agile, Scrum, or hybrid project delivery methodologies

Additional Information

• Contract Assignment: 6-12 Months
• Location: Remote (USA or Canada based candidates)
• Start Date: asap
• Contract Type: Freelance/Contract